Announcements:

January 7 2003- A network page has been added. It includes weekly nework uptime reports and network information.

December 3 2002 - All servers have been moved to a faster nework.

Ocbtober 30 2002 - New web site redesign.

October 15 2002 - We are introducing a new server geared to our reseller plans.

September 23 2002 - All plans have been upgraded with added space and bandwidth.

August 15 2002 - All of our shared plans have been upgraded.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Billing
  What type of payments do you accept?
  What types of credit cards do you accept
  How will my charge show up on my credit card statement?
General Account Information
  How long will it take for my account to be activated?
  Can my account be upgraded at any time?
  How much are addons and overage?
Account features
  What control panels will I get with my account?

Billing
a. What type of payments do you accept?
-We currently accept paypal/money order and credit card.

b. What types of credit cards do you accept?
-Visa, MasterCard, American Express, and Discover Card.

c. How will my charge show up on my credit card statement?
-We use HostCharge as our 3rd party credit card processor. Our charge will show up on your statement as "Altera Hosting."

General Account Information
a. How long will it take for my account to be activated?
-It usually takes 6-12 hours for an account to be activated.

b. Can my account be upgraded at any time?
-Yes, if you would like to upgrade your account, please email sales@alterahosting.com with the plan you have now, and the plan you want to be upgraded to. The extra cost of the plan will be added to your bill.

c. How much are addons and overage?
-Extra space is billed at $1.00/100 megabytes per month. Extra bandwidth is billed at $1.50/gigabyte per month. Each additional IP you require is $2.00/month.

Account features
a. What control panels will I get with my account?
-All our shared hosting clients get cPanel5 with their accounts. With cPanel, you can control every aspect of your website. Our resellers get a combination of WebHostManager and cPanel5. WebHostManager gives our resellers the ability to create plans, limit bandwidth, limit disk space, install SSL certificates, and much more!

 

 

 

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