Billing
What
type of payments do you accept?
What types of credit cards
do you accept
How will my charge
show up on my credit card statement?
General Account Information
How long will it take
for my account to be activated?
Can my account be upgraded
at any time?
How much are addons and
overage?
Account features
What control panels will
I get with my account?
Billing
a. What type of payments do you accept?
-We currently accept paypal/money order and credit card.
b. What types of credit cards do you
accept?
-Visa, MasterCard, American Express, and Discover Card.
c. How will my charge show up on my
credit card statement?
-We use HostCharge as our 3rd party credit card processor.
Our charge will show up on your statement as "Altera
Hosting."
General Account Information
a. How long will it take for my account to
be activated?
-It usually takes 6-12 hours for an account to be activated.
b. Can my account be upgraded at any
time?
-Yes, if you would like to upgrade your account, please
email [email protected] with the plan you have
now, and the plan you want to be upgraded to. The extra
cost of the plan will be added to your bill.
c. How much are addons and overage?
-Extra space is billed at $1.00/100 megabytes per month.
Extra bandwidth is billed at $1.50/gigabyte per month.
Each additional IP you require is $2.00/month.
Account features
a. What control panels
will I get with my account?
-All our shared hosting clients get cPanel5 with their
accounts. With cPanel, you can control every aspect
of your website. Our resellers get a combination of
WebHostManager and cPanel5. WebHostManager gives our
resellers the ability to create plans, limit bandwidth,
limit disk space, install SSL certificates, and much
more!
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